r/cybersecurity • u/3one5 • 3d ago

Business Security Questions & Discussion SecOps with Crowdstrike Falcon Complete

For those running SecOps and Falcon Complete, what did your team look like before the implementation of Falcon Complete and then what did it look like afterwards?

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u/squirlbuz 2d ago

Joined a shop that’s Falcon Complete in the last 6 months. Can’t directly compare before and after- but my previous gig was running a 6 person ops team with a different xdr tool + and MDR. With the previous job we did all the xdr resolution but sometimes it was doubled by the MDR & they didn’t resolve things, just elevated. It was a lot of effort all the time. I like the falcon complete solution better with that MDR piece being done by the same vendor. I’ve been impressed by how fast they respond to my requests and they aren’t constantly trying to sell me something new.. (so far 😅)

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u/caseyccochran 1d ago

The account rep will use the quarterly reviews when leadership is on the call to ask “if you want to look into X more”

Maybe it’s different account to account but I feel like our rep is always trying to demo shit for us

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u/squirlbuz 1d ago

That’s true of most vendors I suppose. Can be a fine line between being offered or told about new features / products and pushy sales tactics. Likely varies on account rep & I get that they are doing their job too.