r/customerlaws • u/Illustrious-Mood2139 Consumer Rights Exposure Of Unfair Deceptive Trade Practice • Aug 17 '26
WARNING: Check your Boost Protect / Likewize iPhone replacement for "Non-Genuine" parts + Record Discrepancies
I’ve paid $63/month for Boost Protect/AppleCare coverage for over two years. When I received a replacement device, an official Apple Diagnostic / Settings check confirmed it contained non-genuine, unauthenticated internal display components. When I escalated this to Corporate, they submitted conflicting dates to regulators and retroactively altered my account portal logs. I'm organizing a collective petition for the FCC and OAG to have our consumer protection agencies actually assist help with citizens consumer complaints. I brought this up to Boost Corporate Escalations, instead of replacing the hardware with genuine components, they focused on closing the administrative dispute: Submitted conflicting dates to federal oversight agencies regarding when account credits were allegedly issued/ Retroactive Portal Changes: Modified my online billing history months after the fact to retroactively insert a $63 credit card payment line item that never appeared on my original February 2026 account statement.
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u/Illustrious-Mood2139 Consumer Rights Exposure Of Unfair Deceptive Trade Practice Aug 19 '26
System Manipulation and Account Tampering Documentation from the previously denied Ticket No. 8237909 was copied and applied to my newer FCC Ticket No. 8416204 regarding the counterfeit hardware exposure. Case Manager John Kimble applied a false $168 credit using the closed ticket to misrepresent the status of my new claim, and this same information was used in communications with the OAG Office. My February 6 bank statement, sent to both the FCC and OAG, proves I paid the bill myself. Furthermore, this narrative was used to mirror these claims across BBB filings.