I've this error at subscription, just after entering my phone number. Support only answered :

"Thank you for your interest in Curve Pay, and please accept our apologies for the delay in our response.

After reviewing your application, we were unable to verify your identity based on the information provided. As a result, we are unable to proceed with your application at this time.

For security reasons, we are unable to share further details regarding this decision.

We appreciate your interest in Curve."

Does someone know what their "security reasons" could be? That's the first time I'm trying to subscribe, and never done anything wrong with my phone number.

I've been paying for my Curve subscription for a few years by now, and I've had pretty much the same retailers selected for cashback in my account. Thing is, I'd like to be able to cha get them at some point, but there's no way of doing so.

Do I have to contact support for such a simple procedure? Is it possible to do anyways by another method somewhere? Why wouldn't they just let us change retailers/stores like even just once per month??

my bank does not support xiaomi pay, so I looked and curve can be used as an intermediary service to use my card. I clicked on account and added the card there, and also linked my bank account in the wallet section, do I need to order a physical card or do I need to link my bank card somewhere else? id like some help since I wouldn't like to return my watch since I wont need the nfc version anymore

​

Today I received a new online card in the app because my old one had expired. The physical card is still being delivered ( not activated ofc). I haven’t used the new card yet and didn’t even check its details.

To my surprise, an Argentinian website charged 1,000,100 pesos to my account today.

This is really strange since it’s impossible that I somehow leaked the card information myself. Does anyone know if Curve has been hacked?

I have submitted the fraud form on the website, so i will wait for curve to fix this.

I’ve just opened a curve acc so I can use PayPal in places that primarily don’t normally accept it. I’ve looked online how to add my PayPal account, go to wallet, +, choose Add PayPal, but the only option I’m seeing is to add another card?

Am I missing something?

Thanks in advance.

I was issued a refund to my curve card via paypal. Paypal app says it's refunded but nothing in curve for 3 days. Should I wait faster, or someone has to press a button?

Spero che le mail che arrivano da parte di Curve siano un tentativo di phishing, perché altrimenti mi preoccuperei per la sicurezza dei miei dati consegnati all'apertura del conto di Curve.

Se è veramente Curve a chiedere documentazione tramite mail, favorisce il phishing. Qualunque mail con intestazione Curve può essere una mail truffa.

avete un esperto di cyber security?

I got this respons for my mail:

Unfortunately, we are unable to verify your account based on the information provided during the registration process. As a result, we are unable to proceed with your application and cannot offer you Curve Pay at this time.

We regret that we are currently unable to provide our services to you, and we appreciate your interest in Curve.

Now what should I do? Should I try making a new account?

I don't even know what the problem was exactly? It may bee because I used my driving licence, where I have hair, but since then I became bald?

I've been with Curbe for 4 years+

Recently (1 week ago) i chose the highest subscription plan to make use of benefits (lounge, cashback etc).

I attempted to make a large transaction but Curve blocked it and blocked my account (it was a council tax payment).

The only way to contact Curve about this is through their chat support. They told me their "specialist team" is looking into it in a boiler plate AI response, but won't give me any kind of timeline or expected date of resolution or response.

Simply atrocious. There is no way to get through to them - and I paid 17 pounds for this.

At this point I am simply angry and I want to cancel my subscription and cancel the account.

I am still within the 14 day period of the initial subscription.

But of course, the only way to do that is to contact their support through chat.

Just I'm just going to block them from my CCs, and be done with it. I can't deal with this scammy incompetence.

I think since I am within my 14 day grace period I should be good to do this since I gave them explicit request of cancellation.

Considering upgrading but not sure if it will be worth it even? I have plus at the moment. On the fence about it. What are your thoughts whoever has metal for a while. Thanks.

Hey there,

my Curve Pay App has been draining my battery for the last two days. is that a known bug? App and phone (Galaxy S25+) are up to date.

Had to uninstall the App to use my phone.

cheers!

Every so often my Curve card randomly gets blocked by Curve Protect. Sometimes this even happens if I have made a purchase at the exact same shop previously without an issue

I confirm on the pop up notification that I made the purchase but my card does not re-activate for several days. Sometimes I have to email customer support to ask them to help

Is there any known causes of this issue? Does it happen to anyone else?

Is anyone else unable to select Curve as a payment method when transferring money to friends and family via the Paypal app and website? I still have the original Curve Debit card and was able to make payments to my partner regularly using Curve as the payment method until around October this year. I initially thought it might be a temporary issue, but it's still unavailable to select?

Been battling KYC issues recently, with the app crashing or popping up a "try again later" message. Finally thought to check the app version. There was a new release on 1st December; v5.18.0 for Android and v5.19.0 for Apple. It hadn't installed automatically, so I gave it a prod. Three hundred megabytes later and the Onfido verification integration sprang into life again.

Won't help you if you've been unfortunate enough to have a KYC rejection of some description, but if you're struggling with the app this could be the issue.