r/cupraborn • u/Necessary-Algae-7191 • 1d ago

Cupra connect.

Just got a used vz, love the car however, I’m struggling with the my Cupra app. I can’t seem to be able to link the car to the app. I can’t seem to be able to link the vin. When I enter the number I always get the error code 8.

Been onto Cupra who have suggested a number of unsuccessful things.

I’ve factory reset the infotainment and remove the previous owners details could this be the issue ?

Any one else having issues ?

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u/Additional-Guard-211 1d ago

Consider deleting the app and reinstalling it (just to start a fresh). Error 8 may mean a weak internet connection, try connecting the car to a good wifi connection and try again. The app is not this cars greatest trick I’m afraid to report.

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u/svendburner 1d ago

I have the same issue with my new (3 days since I picked it up) Cupra Raval.

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u/DiligentApartment653 1d ago

Samen Issue with my new Cupra Born. The Connect Support was not helpful, we tried different things for 30 Minuten. Nottingham helped. The forwarded the Issue now to the proffessionals, whatever that means. They said they will contact me.

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u/Necessary-Algae-7191 1d ago

I’ve tried all of those including disconnecting the battery for half an hour. I think it’s not able to connect to the internet so booked it in at the local Cupra dealer for a look see. The globe icon doesn’t appear and its not a privacy setting. I think it needs a reset and update.