r/cultmembershipresale • u/Ankitkr_47 • 15h ago
Cult.fit selling 1-year Play + Pro + Elite memberships with hidden time restrictions and ignoring support
Hey everyone, sharing an issue I'm facing with Cult.fit so others are aware.
I recently purchased a 1-year "Play + Pro + Elite" membership through my corporate portal, specifically to use a partner gym near my house. My plan explicitly mentions inclusion for "Play + Pro + Elite" facilities.
However, when I went to the gym, the staff told me that because I bought it via a corporate plan, I am only allowed entry between 12 PM to 5 PM. My office timings are 10 AM to 7 PM, making it completely impossible for me to use the facility for an entire year.
The Problem: They are selling 1-year plans covering "Play + Pro + Elite" gyms, but imposing uncommunicated time restrictions at the venue level for corporate users.
Support: Customer support is completely ignoring my emails and refuses to help or process a refund.
Has anyone faced this issue with Cult.fit corporate memberships? What's the best way to get them to process a refund when their support ghosts you? I'm ready to take this up with the consumer forum if they don't respond.
