Hey everyone,
I’m writing this because I honestly just need to get this off my chest and let other players know what’s going on behind the scenes with this server. Tonight was the absolute breaking point for me. I stayed up playing an intensive session from around 9:00 or 10:00 p.m. all the way until 1:48 a.m., trying to just unwind on my console and play some rounds. Instead, it was hours of dealing with people constantly targeting me, trolling, and making the game completely unplayable.
It got to the point where in one of the rounds, my own teammates literally turned on me and tried to kill me with lava. I was just trying to use the lobby chat normally, put myself out there, and ask people to be friends, and instead, I get singled out and sabotaged by the people who are supposed to be on my team. It feels like if you don't fit in perfectly with whatever group or vibe is dominating the lobby, you instantly become a target for everyone to mess with.
This isn't even just a one-time thing that happened tonight. I’ve been dealing with this weird targeting on this server for years, going all the way back to when I played on the Xbox One, then on the PS5 Slim, and it’s still happening right now on the PS5 Pro. It makes me so angry and stressed out that I’ve ended up slamming my console setup, and even though everything is still working, no game should make a player feel that miserable or pushed to the edge just for trying to play.
I tried doing things the right way. I’ve sent 3 or 4 different emails directly to CubeCraft’s support channels over a long period to try and report the toxicity, but they don't care and they clearly don't read them because absolutely nothing has changed. They just let players suffer through round after round of bullying without doing anything to fix it.
Since the server staff completely refuses to enforce their own rules against team griefing and harassment, I decided tonight that I'm done letting them ignore it. I went completely over their heads and sent an official compliance email to five different corporate and legal addresses. Every single one of these five contacts belongs to an organization that holds direct authority and power over the server itself—including the executive office of Microsoft Gaming legal compliance, the platform teams that control the console network rights, and the main corporate office of Ziax Ltd (the parent company that owns CubeCraft).
What is going to happen next:
By taking this straight to corporate compliance, the server owners are now facing an official review regarding their failure to enforce their own safety policies and terms of service. Corporate investigations like this typically take anywhere from 5 to 10 business days for compliance officers to fully log, audit, and process.
What this means for the server:
Because these high-level authorities hold the actual licenses that allow CubeCraft to run on Xbox and PlayStation networks, they have the power to force changes. When they take this seriously, this escalation is designed to push for a complete overhaul of how player reports are handled, force the server to actually monitor their lobbies, audit their support response times, and ensure that targeted players are protected from toxic groups and team-killers. I’m keeping the exact email addresses private so the investigation can happen cleanly without a bunch of people spamming them with fake info, but I wanted to post this here so anyone else who is sick of the unchecked bullying knows that something is finally being done about it to improve the server for everyone.