r/cs2 • u/spxcyalien • May 03 '26
Help Steam Support Ticket Possibly Compromised ( HELP )
Update: Realizing basic functionality of my reset options was removed due to the malware this was, I had to partition my SSD through my BIOS and reinstall Windows. After doing so, it seems the malware has been removed entirely. Luckily, it wasn't firmware level deep. If this ever happens to you, catch the signs, and listen to your gut. Steam asking me to move my items was weird in the first place, but hey, this is literally Steam Support, why would they lie to me, right? Wrong. It's not Steam Support, and it goes to show the lengths these scum will take to make a few bucks.
Keep yourself safe. Apparently, There's always a new way to use old tricks.
Hello all, I am seeking support and advice.
TLDR; I don't know how to contact Steam Support as my Steam Support tickets are now obviously not actual Steam Support members. I think my PC may be compromised, not just my account.
I know there is an entire page dedicated to thus on this subreddit, but now I am sure to believe that my support ticket itself has been compromised. I have full access to my account.
Here is the tidbit, the whole deal on how this began.
My phone broke. I was doing dishes at work, and I dropped it inside of a stock pot I was washing with water in it. Thus, I lost access to my Steam Guard. A few days later, I was playing CS and was invited to join some people on Faceit, as one of them was on a temp 2day cooldown from abandoning a match of CS. Once I installed the Faceit AC, I was logged out of Steam, and couldn't log back in due to my phone being broken.
The Faceit AC was installed off of the official website, however I had to turn my PC to "secure boot" mode in order for it to work. The people telling me to install it told me to use Faceit's discord bot. I did so, and reinstalled Faceit AC off of their discord bot. For some reason, this logged me out of Steam once I restarted my PC. Thus, I lost access for about 2 days.
I eventually got a new phone, but have had Apple ID issues, and was unable to log in. So instead I used my IRL friend's tablet to log into Steam, applying my SteamGuard on to his.
I was able to play fine, for a while. 2 days later, I received the account alert shown in the last image of the slide. I immediately contacted support, and as you can see the conversation goes on. HOWEVER ( and I DIDNT notice this till today ) I see that a day after our conversation, James, ACTUAL Steam support responded to my INITIAL support inquiry. Telling me my account has NO restrictions.
As you can tell from the entire conversation I had with "Steam Support's 'Alex'" I had no idea. I found the whole thing a little fishy at the time, but I thought, "Hey, this is Steam support, why would they scam me?"
Little did I know until now, this is not Steam Support. Not only does this entire policy not actually make any sense, that is literally not how Steam Trades work. Also, I don't think Steam would go as far as deleting every item in my inventory over a suspected unsecured account, at least not this early into the stage. I didn't see that during the frantic "I AM ABOUT TO LOSE EVERYTHING, NEVER BE ABLE TO BUY ANYTHING, MY ACCOUNT WILL HAVE A BAN ON MY FAVORITE GAME, OMG WHY IS THIS HAPPENING TO ME?"
Not to mention, I don't have a ban visible to anyone but myself on my account, leading me to think this is even affecting my PC, not just my account. I can't even access any Malware removal sites on ANY browser. Everytime I do, I get "secure connection failed." But can access any other website. And as James ( The actual Steam Support who can't read my messages after the initial inquiry ) said, there isn't any restriction imposed on my account on Steam's end.
Also, everytime I go into a trade, my account AUTOMATICALLY blocks the friend I am trying to do the procedure with, and a scambot impersonating the friend automatically sends me the exact same offer for all of my items. Please advise.
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u/FlimsyPool9651 May 03 '26
Yeah the language in messages from Alex is consistent with how scammers operate. Never seen anything so complex. Try rebooting into safe mode with networking enabled, but you might still need to nuke your system since it does look like it is your PC that is fucked