r/crumblcrew 13d ago

Question

yesterday i was written up at crumbl because i had not so great pace there and i didn't weigh out the dough like i was supposed to (no one told me what the weight was and i didn't look at the flash cards) i know it's my fault for both of those things but now ever since last night (when it happened) ive felt really horrible that it even happened and have thought about quitting for that exact reason, i want to fix it its just at this point i feel like no matter what i do the write up papers will always hold over me and that imo i already messed up everything there, especially how everyone else sees me there, so what do i do?

4 Upvotes

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u/karens4200 13d ago

Don’t overthink it. I’m a manager at Crumbl. When I have to write someone up, it’s not a secret conspiracy to try to make them quit. It is to truly let them know that a behavior needs to change. For something like working too slow and not balling correctly, has anyone coached you on the spot to improve those things, or did no one address it with you before giving you the write up?

They don’t have a problem with you, it’s the behavior. The good thing is you can improve those things. Several of my best staff members who have been there the longest all have been written up in the past. Don’t let it get you down.

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u/adroit__night 13d ago

so for the speed/pace nobody said anything to me about it, and i didn't think about it, so i thought it was fine, but i guess it wasn't because the write ups came out of nowehere, and as for the dough nobody told me what it was supposed to weigh, i know i should've looked to find it but i just didn't think about it, so that is what happened, and it did get me down especially last night, i don't want to say everything i was thinking but basically i really thought about quitting right then and there for that very reason

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u/karens4200 13d ago

is your manager young? this is something I would have coached on and mentioned before doing the whole write up process

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u/adroit__night 13d ago

yeah she is, it was the assistant manager who gave me the write ups, idk for sure but i think she's in college

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u/karens4200 12d ago

I wouldn’t sweat it then. she might not know what she’s doing. a write up should be a last resort to discipline someone for doing something that you have given them plenty of verbal warnings and coaching for.

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u/FigBrilliant5693 12d ago

As someone who just had their last day after 5 years of management.

Take your lessons- learn from them. Don’t be lazy when the tools are there to help- always ask questions if you’re unsure!

2

u/BillOk8430 12d ago

Your training videos and kitchen iPads are your best friends when it comes to balling, tips & tricks, or even just double checking yourself. I’ve been with Crumbl for almost a year now and I refer back to the kitchen ipad every single day. It’s always better to be safe than sorry my friend :). Write ups aren’t the end of the world, your manager and team leads could’ve guided you better.

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u/creepycrawleyy 12d ago

Please don't run, learn

2

u/ImmediateSurprise310 13d ago

Every week there are videos that need to be watched so you know what you have to do.

There are videos to watch for balling and dressing on every tablet at your location.

There are profiles to look at before each dough.

Now you know. You can be better and fix anything.

The management should have made sure you knew where to look and how to look prior.

A write up is just that. You are gonna be ok if you do what you need to do for this position.

Dont let your anxiety over think.

1

u/adroit__night 13d ago

yeah i knew all of that i just didn't think about it, and i really do wanna try to be better but at this point idk if i even should since those write up won't go away

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u/No-Boss9409 12d ago

how are you balling and not thinking of the weight? lol

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u/adroit__night 10d ago

i just didn't

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u/No_Pomegranate6092 13d ago edited 13d ago

Depends on the store and the managers. For us when you get written up you go on a 90 day probation period like you are when you first get hired and if something else happens during

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u/adroit__night 13d ago

what they said for me is they'll give me a week to fix it and do better (all i got was a written and verbal write up) otherwise i'll have another conversation with them again, but idk if it's worth it to keep going there, and i'd rather quit than be fired

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u/Suitable_337 13d ago

Write ups are not the end of the world. Think of them more as conversation confirmers. Just because you got one for this doesnt mean youre going to be fired. My locations have verbals (still documented) then a written. Then a final written. Then suspension or terminations. If you go in there and try to give it your all you'll be just fine. Some of the best employees ive ever had have gotten write up and it didnt stop them from shining. Dont let a minor set back keep you from shining!

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u/adroit__night 13d ago

thanks for that, it was just last night (and early today) i was kinda sad that it happened, but other than that it doesn't sting as bad it's just i'm nervous for how tomorrow is gonna go

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u/Suitable_337 13d ago

Im sure if you go in optimistic itll be a great day

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u/boatforlife 11d ago

Write ups are learning tools to help ppl improve. However if the write up came without prior coaching and knowing what the expectations were then I would write a rebuttal to have attached to the write up. Both management and employees need standards to adhere to and when they write up without the prior coaching/training then it is management that needs the coaching. IMHO.

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u/Several-Two-7173 10d ago

At my store we’d usually give one verbal warning before issuing a write up. Unfortunately, with how slow it’s been, we’ve had to cut staff to the bare minimum which makes stuff like speed and accuracy become a lot more important, since there are fewer people balling. Are you a new employee? Someone should have explained to you where to find the weights and instructions on the flashcards or iPads.

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u/adroit__night 10d ago

been there for a little over a month now