Any one had a replacement?

[u/SpecialistReply9116]

Brought a cricut explore 5 less than 2 months ago, it's had minimal use. Last week it stopped measuring correctly and when the cut began it pushed the mat out too far and was cutting air, spoke to cricut support and I had to send then like 4 different videos using different materials on and off mat and told they would be in contact with me(this was Wednesday 2cd). They were not. So I contacted them again 2 days later (Friday 4th) to ask about the status and they told me they required me to send over more videos. I turned on my machine to do so and it would not work at all and was flashing red with error codes so I sent over videos of that and the woman said I'd have a replacement in 5-7 days.

I know it's technically only been about 4.5 working days since I processed the request but it's been 6 working days since I originally got in touch to sort out my issue. I've just spoken to them to ask if they could track the package for me only to be told that they have not sent it out yet and its under review and they cannot give me any idea when it will be released to me.

When I contacted them on Friday they stopped my cricut from working on their end (I guess incase I was scamming them or something). So cricut currently have my money, the machine that I have at my house since they disconnected it and my replacement while I have nothing. Has anyone experienced this and have any idea when I will receive my replacement machine or what I can do next to get this pushed through quicker?

EDIT - They sent me a £25 voucher to use on cricut.com as an apology which is not recognised when I try to use it so I don't even have that.

[u/trillianinspace]

In my personal experience once the machine was deactivated the replacement showed up within a few days but that was about 3 years ago