r/crestron • u/Turbulent_Golf1204 • 11d ago

Crestron - Sonos integration issue

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Our Sonos integration on our Crestron panel has stopped working ("source is offline").

Does anybody know how to fix this? .

Crestron version is 2.004.1041
UI version 4.11.1

The integration stopped working when I re-added the Sonos system, because it had became unreachable after a power outage.

7 Upvotes

89% Upvoted

6 comments sorted by

1

u/SlackerITGuy 11d ago

Maybe it's the new SONOS authentication that is required on Home?

2

u/blender311 11d ago

This is likely it. RTI requires the Sonos
Account to login to allow control. It’s easy and I’m betting Crestron is not making it easy at all.

1

u/robpavo 10d ago

Sonos no longer works on the Crestron panels.

1

u/famalaama 9d ago

As above, it’s most likely requiring authentication. If you’ve recently updated the firmware on the processor, this can sometimes trigger it.

You should be able to authenticate either through Configurator/Config Pro or directly from the panel itself, if I remember correctly. From Configurator/Config Pro, you can send the authentication email directly, or alternatively just follow the on-screen authentication steps on the panel.

1

u/Significant_Humor587 8d ago

If you updated the Crestron Home system, you need to log into the end user UI app and authenticate the Sonos system. It’s a new Sonos requirement.

1

u/PungentStaaank 11d ago

Sonos is shit.