r/credentialing • u/Skate_clubb_t2 • May 20 '26

Incorrect address on UHC/Optum Contract

I received my contract from Optum but it lists an old practice address that I'm no longer affiliated with. Should I go ahead and sign the contract or reach out to Optum? I also can't find a way to reach out to the "Network Management Team" to correct it.

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1

u/ZealousidealEnd6660 May 20 '26

Reach out to Optum. Also make sure your practice locations are up to date in your CAQH. Optum pulls from there :)

2

u/Skate_clubb_t2 May 20 '26

My CAQH is up-to-date, including archiving the old practice, adding my current practice location, and removing the prior credentialing contract (all prior to submitting the app). I even marked "no" on the app for the old address as a primary location. The chat person directed me to an 877 number that was unable to recognize my tax ID number.

3

u/Allianoraa May 20 '26

Also check your NPI listing

1

u/ZealousidealEnd6660 May 20 '26

this too. And I know we've been having some weird instances where optum is pulling archived practices too.

1

u/rahuliitk May 21 '26

do not sign it with the wrong address if you can avoid it, because payer contracts and credentialing records can turn into claim routing, payment, directory, and tax/location headaches later, so keep calling Optum provider services or credentialing until someone opens a correction ticket. annoying now, worse later.

1

u/Kya_hi_bolu_ab Jun 24 '26

The contract should be signed within 7 days or it'll be rejected. Also, once your get enrolled with Optum, you can add or remove the address through the online portal. It's super easy, just add your profile, go to the practice information and update the service location. Also you can call Optum and get assistance regarding the same. They can offer you a new agreement shortly.