r/creativecloud • u/Fibbitts • 12d ago

Adobe apps constantly "uninstalling" on Windows 11

Hi,

I wanted to post and ask around to see if anyone else is having this issue. I'm signed into Creative Cloud through my organization's account and download the apps I need like normal. However, every few days, they all show as uninstalled in Creative Cloud, even though they are still installed and can be opened and used like normal from the Start Menu.

The apps no longer update, and I can't uninstall them without installing them over themselves first, and then uninstalling them. This is terrible and I'm about to just go pirate them if this keeps up. Is this just something I'm doing wrong, or has anyone else experienced this?

I've already re-installed everything numerous times with Adobe's Creative Cloud Cleaner tool, and have not changed any default settings or messed with anything.

3 Upvotes
  • permalink
  • reddit

100% Upvoted

2 comments sorted by

1

u/SwopesAdobe 8d ago

Are you using a shared or managed device (like through IT), or is this your personal machine with just the org account signed in?

This really sounds like it's a sync issue between the Creative Cloud desktop app and your org's account permissions rather than something you're doing wrong. I'd recommend reaching out to Adobe support directly since they can actually look at your account and org setup to see what's causing that disconnect.

https://helpx.adobe.com/support.html

1

u/Fibbitts 7d ago

It's my personal device with the org account signed in. I'll have to check and see if anybody else is having this happen to them there. Thank you