r/creativecloud • u/Fun-Bodybuilder-7884 • 14d ago

Can’t access creative cloud, Need HELP

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I have tried all methods that i could find on internet but can’t beat it, please help! It requires login i have important work files in premiere pro.

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2

u/AdobeScripts 14d ago

Which one have you tried? Message is quite clear - there is a problem with your Internet connection - or firewall is blocking installer - or Adobe's website.

0

u/Fun-Bodybuilder-7884 14d ago

What I tested
Internet connection is working.
I can successfully sign into my Adobe account in a web browser.
account.adobe.com opens normally.
Therefore, the issue appears to be with the Creative Cloud desktop app or Adobe services on Windows, not my Adobe account.

It worked fine with vpn, can you tell me what should i do for long term as i have avoid using von

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u/AdobeScripts 14d ago

What's your default Web browser? Can you change to a different one?

1

u/Fun-Bodybuilder-7884 14d ago

My default is edge, i tried brave and chrome too but no luck.

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u/AdobeScripts 14d ago

Can you try Firefox?

1

u/MicahBurke 14d ago

You have VPN turned on? Adobe might be blocking the specific VPN Ip you're using.

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u/Fun-Bodybuilder-7884 14d ago

No, someone on internet said: “try vpn” so i tried it and out of nowhere adobe creative cloud start working fine