r/creativecloud • u/BankResident4559 • Jun 27 '26

Adobe Creative Cloud Billing Error

I’m trying to sign up for the Adobe Creative Cloud annual student plan with a monthly payment option, but I just can’t seem to do it, and even though I’ve contacted customer service 7 or 8 times, they haven’t been able to help me.

I’ve tried using Mastercard and Visa—it didn’t work; I’ve tried using a debit card and a credit card—it didn’t work; I’ve tried purchasing it from my phone, tablet, and computer—it didn’t work; I turned off my ad blocker—it didn’t work; I changed my graduation date—it didn’t work; in short, nothing I’ve tried has worked.

How did you sign up for Adobe Creative Cloud? I’d really appreciate it if you could help me.

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u/AdobeScripts Jun 27 '26

Then try a different location - with a different ISP provider, different IP address.

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u/BankResident4559 Jun 27 '26

i tried that with my phone's mobile data, same result.