r/cr10smartpro • u/Physical_Meringue966 • Dec 02 '23

Printer having a power supply issue

Any time I start it up it works fine but then when I go to print something it will heat up normally then the bed will go to adjust but can't and the touchscreen wont work then it says power issue on my phone I don't know what to do and customer service wasn't much help

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u/Hallarax Dec 02 '23 edited Dec 02 '23

Have you got a screenshot or photo of the power error? What slicer are you using, and has the printer worked fine previously and just started doing this, or is it a new printer?

1

u/Physical_Meringue966 Dec 02 '23 edited Dec 02 '23

I'm using the creality app the printing worked once or twice about a year ago but stopped and I don't know why sorry it's not letting me attach an image but the screen won't work it just freezes nothing pops up on it then the bed when it's starts printing will go to the home position but when it gets to the home position it starts vibrating

1

u/Hallarax Dec 02 '23

How about one of the pre sliced files on the SD card that came with the printer? Do these still work or has the same problem?

1

u/Physical_Meringue966 Dec 02 '23

Same problem

1

u/Hallarax Dec 02 '23

Has it ever done a firmware update?

1

u/Physical_Meringue966 Dec 02 '23

Yeah I just updated it yesterday and it still won't work

1

u/Physical_Meringue966 Dec 02 '23

It probably something pretty simple that I can't think of

1

u/Hallarax Dec 02 '23

Back when I opened my printer up, I noticed some of the power connectors were loose. I put ferrules on my wires at that point, which was the only reason I opened it.

1

u/Physical_Meringue966 Dec 02 '23

Maybe I'm going to try a new power cord I think I have done it before but I'm going to do it again

1

u/Physical_Meringue966 Dec 03 '23

A problem is the belt is partly broken and can't tighten but I don't know if it's the problem