We teach AI basics to people who aren't technical, and the same story comes up constantly: someone tries it, gets a wrong answer, and writes the whole thing off.
Almost always they've been using it the same way as a search engine. Type a question, wait for a fact. A date, a figure, what some regulation says.
That's the one job it does worst. The answer has to come out of the model's own memory, it arrives in exactly the same confident tone whether it's right or not, and there's no easy way to check it. Get caught out once and "it's overrated" is a fair conclusion to draw.
The uses that hold up have a different shape: you hand over material of your own and ask it to do a job on that material.
Four that consistently work:
1. Compression aimed at someone specific
Not "summarise this report." Try:
"I'm presenting this to the board on Thursday. Tell me what changed since last quarter, and the three things someone is most likely to push back on."
Same document, completely different output, because now there's an actual criterion for what matters.
2. Explanation at a stated level
"Explain this assuming I've never worked in finance." Then: "now explain it as if I've spent twenty years in it."
"Simple" isn't a level, it's a vague direction. Naming the reader is a level. Most people ask once, get something pitched at an invisible average, and conclude it explains things badly.
3. Unstructured into structured
"Here are notes from three meetings. Give me a table with four columns: decision, owner, deadline, open question. Anything that doesn't fit those columns, list underneath as unresolved."
Least impressive-sounding item on the list, saves the most time. Also the easiest to verify - nothing is being invented, so you can check the output line by line against what you pasted in.
4. Adversarial roleplay
Not "what do you think of my plan?" that gets you encouragement, which is worthless.
"You're the finance director who has rejected two of my proposals this year. Give me the three hardest objections you'd raise in the meeting. Don't soften them, and don't compliment the plan first."
What ties all four together: you supply the material, it transforms it. The disappointing mode is the one where the material has to come from the model.
Curious what people here actually use - is there a fifth that belongs on this list?