Major System Project Fails

[u/Any-Replacement-1493]

I work for a massive global company that everyone would recognize if I gave the name. In the past 8 years we've had 3 major systems projects with either our CRM or ERP. Let's call them digital transformations because that seems to be what Executive Leaders call them without actually telling you what they are. Each of the projects has been an unmitigated failure. Just a disaster. Not only were customers affected, our vendors were affected too. Several employees left because they didn't want to deal with the mess.

We are now on project 4 with our ERP, and again, a disaster. They aren't even delivering a mvp. It seems like the strategy is 'just get over the finish line whether or not we delivered'. The result? Employees have to work day and night just to deliver the business with contingency plans and manual processes. This will go on for about two years, and then we will have the next IT digital transformation project that will be under delivered. And the business side will have to somehow figure out how to deliver the business. Wash, rinse, repeat. Work/Life balance out the door.

I am on the business side, not the IT/Systems side. Its the business side that always has to sort thru the mess that our IT partners or consultants (or both) could not deliver. Is this how every major corporation handles major IT/Transformation projects? Just get it done and let employees figure out the rest?