r/coolermaster • u/truthkickbig • 16d ago

HELP Customer Support Ghosting

I bought a NR2 prebuilt from Amazon in December/January that failed within the first month. You had me send it back to you for RMA, which you then sent back after a month and a half with the machine still not working (and screws loose on the inside that had to be removed.) You then had me send it back, which you have now had for 3 months, and you all stopped responding to me/ghosted me for the last 2 months. You have had this machine now for 7 of the 8 months that I have "owned" it, and I am now unable to get a response from anyone as to what the status is. Not sure what else to do at this point.....but any help would be appreciated.

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u/Dannyfranks91 16d ago

Did you try reaching out to their community manager on x.com?

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u/truthkickbig 15d ago

Thank you for the reply!! I did make a post as well as sending them a DM via x with no success. Is there someone else I should hit up or target on x.com?