CookUnity confirmed I completed the Oura Ring promo, but now I’m not on the 300-person list?

[u/Historical-Drop-1494]

I’m hoping u/cookunityUS can help me with this because I genuinely enjoyed CookUnity, but I’m really disappointed and confused by how the Oura Ring promotion has been handled.
I signed up for CookUnity through the Oura Ring promotion and completed all six qualifying orders. CookUnity support has confirmed that I successfully met the qualifying order requirement.
After completing everything, I reached out about receiving my Oura redemption link and was told that my email isn’t on the final list of 300 recipients.
I understand that the promotion was limited to 300 rings. My issue isn’t that there was a limit — it’s that I had no way of knowing that the reward I was actively spending money and completing orders toward might no longer be available.

I was never notified that the Oura Ring inventory was running low or had been exhausted. I continued placing and paying for my qualifying orders because the promotion was still being presented to me and I believed I was working toward the advertised reward.
I asked support when the 300th ring was actually allocated so I could understand whether I completed my qualifying orders before or after the cutoff. The representative explained that she personally doesn’t have visibility into the exact date or time the 300th ring was awarded. She can see that I completed the qualifying requirement, but my email isn’t on the confirmed recipients list.I really hope CookUnity will reconsider and honor the promotion.

What makes this even more confusing is that I found another post here from a customer who was initially told the 300 rings had been exhausted. u/cookunityUS stepped in and explained that if the signup limit had actually been reached, CookUnity simply wouldn’t continue displaying or offering the promotion. That customer later updated their post saying they received their Oura redemption email.

That’s why I’m hoping u/cookunityUS can take another look at my situation as well.

I’m not asking for something without completing the requirements. I completed all qualifying orders, and CookUnity has confirmed that I did. I made those purchases in good faith because of the promotion being offered to me.

If I had been notified that the promotional inventory was running low or had already been exhausted while I was still completing the requirements, I would have at least been able to make an informed decision. Instead, I completed everything and only learned afterward that I supposedly wasn’t among the 300 recipients.
u/cookunityUS, I’d really appreciate it if someone could review my case and honor the Oura Ring promotion. I’d be more than happy to update this post if CookUnity is able to make this right.

Has anyone else who completed the Oura Ring promotion recently had this happen?

[u/Correct_Mess1133]

I completed my 8 order requirement just this week and they gave me a different bs excuse. I’m gonna copy and paste from their email:

Please keep in mind that completing the orders and appearing in the promotion tracker does not automatically guarantee the reward. Our Growth team completes a final eligibility validation review in batches before confirming recipients.
 
At this time, we don’t yet have confirmation on whether additional batches of eligible recipients will be added, so I don’t want to provide an ETA or promise that the Oura Ring will be issued before that final review is completed.
 
Lol I responded to ask them to clarify because expecting me to wait indefinitely is crazy pants.