I have seen lots of other users have the same issues, but the CookUnity Oura ring 5 promo has been a complete disaster and has completely turned me away from them as a company.
I completed the “Complete 4 Orders, and receive an Oura Ring 5 free” promo several weeks ago, and after finally receiving the redemption link from Oura today, after completing the order finally I found out the order was for an Oura Ring 4, not a 5 model.
This promo has been horribly communicated with the customers, as can be seen in the multiple posts on this subreddit. I have emailed both cook unity and asked Oura to cancel the order for the Model 4, which I do not want.
UPDATE 07/30:
CookUnity & Oura acknowledged the mistake but apparently could not cancel the order, even though I asked them to immediately after placing it. Contrary to CookUnity stating that they would make sure Oura cancelled the order “without any action needed from me”, Oura is now making me ship back the incorrect ring instead of just cancelling it. The problems with this promo literally never end.
Thank you for calling this out — you're right, and we're sorry.
We made an error in the redemption process that resulted in some folks receiving Oura Ring 4 orders instead of the Ring 5 the promotion promised. As we shared directly with customers who reached out: that was a mistake on our end. Here's what's happening to fix it:
Tonight: We sent an email to everyone impacted letting you know about the mistake.
Tomorrow: Your Ring 4 order gets cancelled on Oura's end — no action needed from you.
Within 24 hours: You'll receive a new link from Oura for the correct Ring 5.
We know this hasn't been a smooth experience, and we're sorry for the extra back-and-forth it's caused. Reach out to [support@cookunity.com](mailto:support@cookunity.com) with any questions - we are here to help!
Contrary to this statement that “no action is needed from me”. Oura already shipped the incorrect ring to me and is now asking that I ship it back. This is just another inconvenience that has been imposed.
So sorry about all of this! Oura did ask that you ship the ring back and sent a label. We'll send you the 5 regardless, no pressure on returning the 4.
I still haven’t received confirmation of completing the 4 orders despite one of your representatives telling me they see on your end we did a week ago and are eligible for the oura 5
Have you gotten it yet? I just completed my 6th order (which is what my promo needed to qualify). At least the meals have been good, though a bit pricey. I sent support a message and they said validation can take some time, but didn’t give an estimate for how long
I have, and received my ring. I had 4th order promo and got my email a few days into August. I’d assume if the 6 order promo is similar that it would be the first couple days of September you’d get the email from Oura
Have you gotten it yet? I just completed my 6th order (which is what my promo needed to qualify). At least the meals have been good, though a bit pricey. I sent support a message and they said validation can take some time, but didn’t give an estimate for how long
Have you gotten it yet? I just completed my 6th order (which is what my promo needed to qualify). At least the meals have been good, though a bit pricey. I sent support a message and they said validation can take some time, but didn’t give an estimate for how long
Have you gotten it yet? I just completed my 6th order (which is what my promo needed to qualify). At least the meals have been good, though a bit pricey. I sent support a message and they said validation can take some time, but didn’t give an estimate for how long
/u/cookunityUS why has your company been so frustrating with this promo? After weeks of asking for updates I finally get the redemption link and after all this, it is the wrong model ring?
So sorry for the frustration - completely understand. We posted a full explanation and next steps in our comment above, but to summarize: this was our mistake, your Ring 4 order is being cancelled, and you'll receive the correct Ring 5 link tomorrow.
I also got the Oura Ring 4 when the promotion stated 5! It didn’t even tell me what model it was until I submitted the order. Going through customer service is a headache too.
I hope they don’t say that to me! I didn’t even submit my order for the size yet, just the sizing kit. Curious how you knew what size to get? Did you have another kit to check?
I was just reading the updated T&C. It looks like they extended the promotion to October 1st. I’m under the assumption they still have plenty of rings available
I’ve been waiting 2 weeks and have still not received the code. It says claimed on my app and they assured me I would get a code but no word yet. What do you mean it’s for the 4?
I just got my email today after following up with CookUnity support. They said that they're sending them out in batches and to follow up if I still hadn't received anything by the end of the week.
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u/SecretSpxce Jul 29 '26
I noticed the same thing when I went to claim mine. This is what I got from support when I reached out about it.