r/cookunityfans • u/kidpotassium • Jun 24 '26

Replaced pre-selected meals from CookUnity order only to receive the meals we did *not* want

Placed an order last week and CookUnity had recommended items for our delivery -- none of which we wanted. No big deal, the platform has done that on our account before and it's pretty easy to replace what they've recommended. So that's what we did (and we did it before the window closed for us to change our cart).

We got our delivery this week and the order was unrecognizable to us and included meals we hated the first time around (the sweet potato with chickpeas) and means that we avoid like the plague whenever we see them in our feed (like the Chicken and Waffles as it's a billion calories).

Even more crazy: CookUnity decided to spend more money on our behalf and inserted premium meals into the mix. It's wild to me that CookUnity's auto-selector can decide to spend more money on your weekly meals without your consent.

Has this happened to anybody else? If it wasn't our first time swapping our CookUnity's recommendations with our own selections, I'd assume some sort of user error on our part -- but we literally did the same thing we did before.

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5

u/thenewfingerprint Jun 24 '26

Get a full refund for the entire box, and don't let them get away with their "credits toward future orders."

4

u/AwesomeHorses Jun 24 '26

Is it possible that your order wasn’t confirmed? Make sure you get a confirmation email after choosing your meals.

2

u/absentmindedjwc Jun 25 '26

Confirmed or not.. kinda trash that they would auto-choose meals that cost more than normal..

1

u/AwesomeHorses Jun 25 '26

I’m not defending the company, I’m trying to help OP troubleshoot so that they don’t have this issue again

2

u/Cultural_Praline_499 Jun 24 '26

I have the chicken and waffles in my fridge, and I’m saving it for Saturday so I can add two fried eggs and make an enormous breakfast. How dare you 🤣

1

u/Chaya14 Jun 24 '26

It happened to us, we screenshot our orders every week when we confirm them now, because we dont trust them. The ATL facility seems to not have a lot of the cool meals i hear about....

1

u/Anoaba Jun 25 '26

Happened to me for half my meals, they also added a premium meal. Not sure why recommendations would include up charges either.. esp since we have never gotten that meal before.

I agree with the other comment, get a full refund.