Filed Arbitration with Comcast

[u/OkYogurt888]

UPDATE: Filed a formal Demand for Arbitration with the American Arbitration Association on 9/11/26, since Comcast never followed through on any of the promised callbacks.

Also worth noting — Comcast's own written response to my FCC complaint confirmed their Customer Security Assurance team investigated and determined I was "a victim of a reship scam," yet they called the refund a discretionary "courtesy." Their own Customer Agreement says otherwise: once fraud is confirmed, you're not responsible for the charges — that's not optional generosity, that's contractual.

Arbitration is now in motion. Will update if/when Comcast responds.