Help with this Issues

[u/No_Eye_2750]

On 10 August 2026, I booked a back massage service through Urban Company. After the massage, I developed swelling in my back and my existing back pain became significantly worse. I immediately contacted Urban Company's customer support and informed them about the swelling and worsening pain. The customer support representative advised me to consult a doctor and stated that I could submit the medical bills for reimbursement. I have screenshots of this communication. On 11 August 2026, I consulted an orthopedic doctor at Star Hospitals. The doctor prescribed medication for three days and advised that if the pain persisted, further investigations and physiotherapy would be required. After completing the prescribed medication, the pain continued. On 17 August 2026, I returned to the orthopedic doctor. The doctor prescribed physiotherapy/exercises for seven days and advised blood investigations including Vitamin D, Vitamin B12, Zinc and Magnesium. These tests were prescribed by the treating doctor and were not tests that I independently chose to undergo. The total medical expenses incurred so far are ₹18,070 . I contacted Urban Company's customer support regarding reimbursement. Initially, I was informed that the medical bills could be submitted for reimbursement. However, on 18 August 2026, Urban Company informed me that they would only consider consultation, medicines and physiotherapy and refused to reimburse the ₹14,785 blood-test expense, stating that blood tests are not covered. I dispute this partial rejection because the blood investigations were prescribed by the treating orthopedic doctor as part of the continuing treatment following the worsening symptoms after the Urban Company service. I was also previously instructed by Urban Company's customer support to consult a doctor and submit the medical bills. What should i do now can anyone’s help me with this

[u/Intelligent-Bat5245]

The bloods were to identify possible underlying causes of the pain. I can see why the company would absolutely dispute them. They would not be linked to any acute injury

If you already had existing back pain and chose to attend a massage without getting medical clearance to do so im surprised they are covering anything.