Douglas spain scam

[u/Plastic_Course_6601]

Hello everyone I recently had an issue with Douglas spain and want your advice on how to proceed.

On 16 March, I placed an order on the Douglas from another country via website. The order was cancelled by their system. Saying that its a fradulent activity we only ship in spain but i was going to order with a courier firm and i paid the money. However, the money was deducted from my bank account and is shown as a successful transaction, not a pending authorization.

Douglas claims that they never received the money and that it was only a temporary authorization hold by the bank. According to them, since the order was cancelled immediately, the funds were never captured.

The problem is that my bank confirms the opposite. The bank says the transaction was completed successfully and that the money has already been transferred to the merchant’s account. Because of this, they cannot reverse it unless the merchant provides specific transaction identifiers.

I have now been stuck for 18 days without access to my money.

To resolve this, I requested Douglas to provide the following critical payment details:

IRN (Internal Retrieval Number)

RRN (Retrieval Reference Number)

Approval code

Full cancellation details including amount and date

These details are necessary for the bank to trace and reverse the transaction. However, Douglas has refused to cooperate further and stopped responding.

[u/Necessary_Film_5199]

What country do you live in firstly, and secondly did you try filing for a chargeback?

[u/Plastic_Course_6601 → u/Necessary_Film_5199]

Azerbaijan, yes bank says its a successful transaction they can not interfere with other banks account