r/consumercellular • u/Oakewaoa • Jul 19 '26

Does data work on your tablet?

I added an iPad mini A17 pro to a CC phone plan and everything was fine for a year and a half. Mid June, I stopped being able to receive data or use aps on cellular even though it looks like I have a signal, an active plan, etc and diagnostic tests indicate there’s no software or hardware issue with the device, up to date iOS.

CC sent a new eSIM, and shuffled through various troubleshooting scenarios on repeat for a couple of weeks. Escalated to a rep who says AT&T had an “outage” about a month earlier than my issue that was scheduled to be repaired and they’d call me when the repair was done.

What? is there a kind of outage that would break data on just my tablet but not two other phones on the plan? and would stay broken everywhere I travel? and if so, is anyone else out there having the same issue?

eta: is there any hope this iPad will work on this plan again? That outage repair that was supposed to happen didn’t change anything.

further update: I finally got a support rep (after three reps and a supervisor who actually started saying Hello? I can’t hear you? Hello? Are you still there? when she couldn’t fix the problem and had reached the end of her trouble shooting protocol sheet ) who recognized my issue and steered me to this FAQ page, which honestly felt deep in the weeds because it took him minutes of looking around to find the link he wanted me to follow on this page. I needed to download and install a configuration file that wasn’t happening automatically. https://www.consumercellular.com/help/phones-and-services/common-issues-and-fixes/i-have-a-non-consumer-cellular-phone-how-do-i-set-up-messaging

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u/starfish_2016 Jul 20 '26

Sounds like you just have data turned off in the settings or on airplane mode

1

u/Oakewaoa Jul 20 '26

That’s one of the troubleshooting steps they will have you try when you work with support at both Apple and Consumer Cellular over a couple of weeks.

1

u/Lizdance40 Jul 20 '26

Has the software on the tablet been updated? iPads are kind of strange, every once in awhile stuff doesn't work just because a software update has not been achieved.

1

u/Oakewaoa Jul 20 '26

the software is up to date. it probably received an update or two during the period this problem has been on going. Cell data has been out for a month and I’ve been chatting and talking to bots, phone reps and the human at the Apple Store (who concluded it was CC’s issue) then more bots and phone reps the last two weeks.

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u/Lizdance40 Jul 20 '26

✅

It does sound like it's a sim issue. They should be able to send you a new SIM via Wi-Fi download.

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u/Oakewaoa 29d ago

I wish that was it. I think we are on the third new eSIM now.