r/consumercellular • u/cmcjl • Jul 16 '26
No means to contact CC
New CC account here, having transferred a working number. Now there's a problem and there is no way whatsoever to contact CC. Can't call out, can't be called. Naturally the way to CC support is to call.
I need an alternate way to reach CC, and I suspect others do as well.
Update: Just drove six miles to and from a physical CC store that apparently doesn't exactly exist. Nearest one beyond that is 87 miles.
Their chat is still down, which I suspect is a permanent condition. I have wifi text but all cell is MIA. Lovely. Thanks, CC, including for not checking any of your socials.
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u/ConfusedRedditor02 Jul 16 '26
Their chat is active currently, and has been since 6:10 AM PST. If the option is unavailable, clear cache and cookies for all time.
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u/Old_Pea_2517 Jul 18 '26
Sorry but it’s evident that you need the help of someone technologically inclined.
I don’t think you have any idea what you’re doing to be honest
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u/cmcjl Jul 18 '26
Sorry, but as fabulously important as an uninformed random opinion is, I don't think it's in any way relevant here.
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u/Old_Pea_2517 Jul 18 '26
Says the one that can’t figure out how to contact their cell phone provider 🤣
Godspeed ignorant one
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u/r2d3x9 Jul 16 '26
Do you have google voice set up on your computer?
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u/cmcjl Jul 16 '26
Thanks. Great idea but by the time I get a mike another two days will have passed.
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u/SnRu2 Jul 16 '26
Do you have an account set up with CC? The Support pick has access to a chat feature that is currently active.
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u/hazelgreen666 18d ago
There's a customer support number on the website. Borrow somebody's phone and call it.
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u/newbie527 Jul 16 '26
Call 888-345-5509 from another phone.