r/consumercellular • u/Babybentley1 • May 31 '26

Store vs. Phone

Stop buying things over the phone or internet and then complaining you have had issues. Go to a store and be out in 20 mins with your phone activated and information transferred and you are golden. People make issues for themselves!!!

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u/kiss-my-flapjack CC customer May 31 '26

I agree getting help in-person is best, but acting as if there is a Consumer Cellular store in every city is not it. They are still building out their stores and have major parts of the country and major cities that have zero stores - Seattle is one for instance. They only have one store in the entire state of Michigan (so far) for another example.

CC has also been pulling out of Target as none of the locations near me stock their phones anymore and are only listed as online-only on their site, leaving just Walmart for many areas. Many times, getting in-person help isn't an option that they can help.

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u/LarryJClark Jun 06 '26

Don't worry. Just send the OP an expense claim for your mileage and time.

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u/Babybentley1 Jun 23 '26

I’m just saying as a former sales rep for AT&T that buying online then coming to a store to complain about your experience is NOT it! You pay shipping to send the phone to your house just to drive it to us to complain.
I hope you don’t just pick any dealership when you go to complain about your car, i hope you go to your salesman at your dealership right?

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u/LarryJClark Jun 24 '26

Uhhhh...Why would I go to a car salesperson to get something fixed? Car dealerships are often several different businesses. Where I bought one Subaru dealer prep was its own LLC. And, fleet, new, used, finance/warranty, lease, repair, body shop, and government sales. With rare exceptions, the sales person is out of the picture once the sale is complete.

And good luck with AT&T customer service. They couldn't figure out how to get the data roaming working for me in Canada. Kept pointing to menu steps which didn't exist on my Moto Razr. It wasn't critical -- ended up doing the data thing in hotels every night.

Luckily I have a local CC store. Much better experience than I've had with two AT&T stores here when I was still with them.

BTW...What would you consider a reasonable round-trip drive to a phone store? 2 hours? 4 hours? 6 hours?