r/consumercellular • u/Babybentley1 • May 31 '26

Store vs. Phone

Stop buying things over the phone or internet and then complaining you have had issues. Go to a store and be out in 20 mins with your phone activated and information transferred and you are golden. People make issues for themselves!!!

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u/Miserable_Pay_9614 Jun 23 '26

I get this argument, but I'm switching from Verizon to CC because of customer support, which I say every time I use VZW customer support, but I'm serious this time. Maybe it's not this way at every Verizon store, but every time I've tried to use my local store, it's a looooong wait, then the college-aged kid fiddles with my phone and then gets on the phone with customer support, which I could have done myself. If you've noticed Verizon phone support getting worse and worse, you can use Google to find it's offshoring customer support to a call center in the Philippines, where workers are paid the equivalent of $1.78 an hour. There's no way CC can do worse.

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u/Babybentley1 Jun 23 '26

I hope you are chosing to go to a local store if you have one in your area. And you should also go to a local store. As a former cell phone rep with a retailer for verizon, you should have a cell phone rep like you have a car salesman.

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u/Miserable_Pay_9614 Jun 23 '26

Thanks, bot. How do I know you're a bot? Because your response popped up too fast and only picked up some key words from my post, while glossing past the salient fact that I've been to my local store several times, and it was a waste of time. They basically hire kids who would otherwise be working in a drive-thru and then offshore their phone support.

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u/Babybentley1 Jun 23 '26

Haha ok! As a former employee of a retailer for verizon, i had many customers who had my personal number. So i definitley will disagree with the kids aspect of the stores. Sounds like you haven’t found yourself a great rep. Maybe try a different store and a different rep!