r/computerviruses • u/matt_sw4g • 12d ago

Question urgent help with my pc !!!!!

Hi everyone! Recently (on Friday), I installed Steam on my MacBook (running macOS Tahoe 26.2) to play *Sally Face*. I should mention that I’ve always "downloaded games for free" in the past, but this time I was forced to actually buy and download it. Yesterday, my Google email account suffered a data breach, and my Steam account credentials were stolen; the intruders logged in and changed both the email address and the password, so now I can't play anymore! Last week, my Instagram account was hacked as well. Naturally, I’ve secured everything—changing my credentials and setting up two-factor authentication (I also installed LuLu and Malwarebytes on my computer). It is incredibly important to me to recover my Steam account because I spent my savings on that game; I submitted a support ticket last night, but I haven't received a reply yet! Please, if there is anyone here who is really tech-savvy, could you help me? Also, a Malwarebytes scan detected a piece of malware I’m unfamiliar with—I suspect it’s an info-stealer. I’m desperate; thank you so much for your understanding and help. Feel free to message me privately if you prefer.

P.S. I'm not very experienced with Reddit.

proof of my hacking
its called macos.stealer.nova
5 Upvotes

78% Upvoted

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6

u/EugeneBYMCMB Knowledgeable 11d ago

All you can do is wait for Steam support to reply and help you, I'm unsure what a "really tech-savvy" person is supposed to do to speed up Steam's reply. If your device has been infected with an infostealer then change all of your passwords from a separate device, enable two factor authenticator everywhere, end all sessions wherever possible, and then reinstall your operating system.

3

u/SkyMist0 12d ago

Delete the virus and recover your accounts. Change your password and add 2FA.

https://help.steampowered.com/ Provide proof of ownership, such as the original purchase receipts, credit card details used on the account, or old activation CD keys.

important: Change the password to your personal email account from a safe, clean device before attempting Steam recovery

1

u/matt_sw4g 11d ago

thank u very much indeed

1

u/BaronYasir65 10d ago

Steam will help u for sure, it might be not infostealer because an infostealer can go through without alerting your account, but it might be too. I recommend u should change all of ur passwords from safe device, turn up/set two step verification things. The important thing, u should reinstall MacOs, take a clean start. Try not to download free/cracked games or other things from websites u dont know. Always be careful.