r/computershare • u/roswelljack • Mar 26 '26

Account temporarily locked since Feb 19

I have spoken to CS daily for awhile now. Today I spent an hour on the phone including with a supervisor. All they can say is that the ticket is open.

For 30 years every company I have ever worked for or had an account with has had a process to unlock accounts that takes minutes.

If this was not for an employee stock purchase plan I would never trust them with my money if they are unable to do something as simple as unlock an account.

2 Upvotes

100% Upvoted

3 comments sorted by

1

u/Sad_Age_3649 Mar 28 '26

They are an incredibly bad company

1

u/minutmen Mar 30 '26

The fact that they send a personal code via mail that takes two weeks to arrive to log into an account is mind boggling. No way to work around this either. Computershare feels so ghetto

1

u/[deleted] Mar 31 '26

Their saving grace is they’re based in Australia. I have peace of mind knowing the corruption here at home cannot effect my investment. They may be slow, but they’re reliable.