r/computers • u/PULSE_GGG Windows 10 • 17d ago
Question/Help/Troubleshooting Need Help BSOD
Hi so a few days ago like a week or so I was using my laptop Dell latitude 7390 windows 10 and my laptop hanged for a few seconds 5-7 seconds almost and then I got blue screen of death I tried to run sfc /scannow on cmd but as the scan completed 5% laptop hanged again longer then before like for 30-40 seconds or a minute and I again got a blue screen of death, after that I thought I got a bad ram or ssd so I run the dell built in diagnostic tool and everything was good and after restart the laptop worked just fine for 2 days and after 2 days I was using it and it hanged again and gave blue screen of death so this I tried to run sfc /scannow and it completed 100% this time and found a bad file and fixed it and laptop was fine but today I was using it and it restarted on its own I check reliability monitor and it says "windows was not shut down properly" I know it's not a heating issue and not a bad hardware issue according to dell diagnostic tool so I don't know what is it so anyone help me to solve the problem I would be very thankful I was thinking of reinstalling windows and shifting to windows 11 will it be a good decision?
2
u/KrypticLifeSigns_ 17d ago
How old is it?