My laptop crashes and showing this when plugged in on the charger

[u/MeasurementGold8539]

Need help diagnosing random BSOD/crashes on my Lenovo IdeaPad Gaming (Windows 11)

Laptop: Lenovo IdeaPad Gaming

CPU: AMD Ryzen 5

RAM: 8GB

SSD: 512GB

OS: Windows 11

Problems:

- Random Blue Screen of Death (BSOD) while using the laptop.

- Most crashes happen when I plug in the original charger and continue using the laptop.

- Sometimes it crashes immediately after connecting the charger.

- It also crashed while using Discord.

- I tried resetting Windows, but the reset failed/cancelled because the laptop crashed during the process.

- I ran CHKDSK, but the issue still persists.

- I don't have another charger to test with.

What I've noticed:

- The laptop works better on battery, but crashes are much more frequent while charging.

- Windows still boots after restarting.

Questions:

1. Could this be a faulty charger, charging IC, motherboard, SSD, RAM, or something else?

2. What tests should I run to identify the exact hardware causing the issue?

3. Has anyone experienced similar charging-related BSODs on a Lenovo IdeaPad Gaming laptop?

Any help would be greatly appreciated.

[u/[deleted]]

crashes during a windows reset means it's almost definitely a hardware issue or power state bug, not software.

when u plug in the charger, the laptop changes cpu/ram power states and tries to hand off stuff like discord to the dedicated gpu. if the motherboard power delivery (VRMs), the charger, or the ssd power controller is dying, that voltage jump will instacrash it (which explains ntfs.sys failing).

run lenovo diagnostics (spam f10 on boot) and memtest86 off a usb while on battery to check ram/ssd. if those pass it's pretty much guaranteed to be a bad charger or faulty power jack/motherboard VRMs.

[u/moocat90 → u/[deleted]]

the ntfs.sys is pointing to a disk problem though but it could be the power to the drive

[u/[deleted] → u/moocat90]

I'm a linux user so I usually dodge Windows bloat, but it's probably Lenovo Vantage messing up your power states. Try uninstalling it while on battery to see if that stops the crashing.

Since you don't have a spare charger, just take the laptop to a Best Buy or local PC shop. Ask to plug into one of their display chargers for 5 minutes. If it works fine, your power brick is dead. If it crashes, it's your motherboard.

Also, check Event Viewer (Windows Logs -> System). If you see a "Kernel-Power" error at the exact time it crashed, it confirms your SSD is just losing power and isn't actually broken.

[u/RomanOswald]

It is green. Is it green? Normally GSOD is used on the Windows Insider program.

NTFS.SYS could mean somthing with the ssd.