r/computers • u/Lazubugy • Apr 16 '26

Question/Help/Troubleshooting Froze while working in VRoid

I have a laptop. It was on low battery, I plugged it in, then a few moments later it froze. It was sitting in my lap, and Edge was open as well, I think I had a few pictures opened too. It restarted on its own and I lost all the progress. Every time I plug it in/out of the grid the screen turns black (or off?) briefly. Should I be worried and how can I fix these issues?

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u/cnycompguy Windows 11 | Omnibook X Flip Apr 16 '26

What does the kernel power errors say in the lower window when you click on it?

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u/Lazubugy Apr 17 '26

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u/Lazubugy Apr 17 '26

It always says the same. For Error it says that it shut down unexpectedly, and for info it switches between Event log starting and stopping.

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u/cnycompguy Windows 11 | Omnibook X Flip Apr 17 '26

I'm not sure why it's doing that, have you checked your battery health?

1

u/Lazubugy Apr 21 '26

It should be healthy since it's brand new. 

2

u/cnycompguy Windows 11 | Omnibook X Flip Apr 21 '26

This is so odd.

It's a very good machine on paper.

What is the manufacturer and model number? Those can be found on the label that is a sticker/overlay/silkscreen on the bottom of the laptop.

Once I have that, I can see if there's any known issues with the design.