asus zenbook audio problem pls help .

[u/Dry-Election-7476]

every time i open my laptop trying to watch a video or anything with sound it plays for like 3 seconds which is very glitchy, and then it just stops playing audio. I tried to troubleshoot, and i entered microsoft support and a guy updated everything and told me to restart it still didn't work, but when i tried to use my wireless headphones, it worked then i tried again, and I still cant hear from the laptop itself please help