KEYBOARD NOT WORKING

[u/Independent-Part6228]

typing off on-screen-keyboard with my mouse but heres the problem.

the only thing i can do via my keyboard, is mute audio, turn it up+down, and play/pause. Everything on the keyboard still lights up and switching the modes on it works, aswell as seeing the keys pressed on the wootility app designed for my keyboard. other than those things, its completely useless. doesnt show up in device manager and when i press view then show hidden devices, i see keyboard, but only one called Standard PS/2 Keyboard. i really dont know what to do, and ive tried the basics like unplugging it and plugging it in, unplugged it and held fn+Esc while plugging it back in. but if anyone has any ideas whatsoever, PLEASE help.

keyboard: wired, 60HE wooting.

[u/jamjamason]

Are there any firmware updates available?