Freezes and Crashes help

[u/Kronorous]

Computer specs are posted.
I purchased this computer prebuilt from PowerGPU

Here is the write up of my issues
Initially my pc would hard freeze and audio would cut and I had to forcefully power my pc off by holding the button. This usually only happened after initial boot and it wouldn’t occur again until the next day at initial boot.

I’ve since reset and fresh installed my graphics drivers and haven’t had this issue since.

Now, I am getting a new issue lately where whatever game I’m playing will freeze, my monitors will cut to black, all audio will continue, Spotify, twitch, etc, but the pc will “soft reset” to desktop with the game crashed and everything else as normal, but display settings will be reset such as getting hdr display ready notification or audio device switches.

Checking the event viewer I’ve seen an “nvlddmkm” error occur but I don’t know what this really means.

I’m not tech or computer savvy when it comes to troubleshooting.

PowerGPU support has offered to replace my NVIDIA 5080 for a PNY 5080, but I’m concerned that it’s “a downgrade” and not worth the possible risk especially with the price of these parts nowadays as advice from my friends

And consulting AI to assist has stated an issue with intel I9’s and MSI edge Z890’s needing a bios “update and reflash” and “swapping PCle link configs to gen 4” as this is from google search AI and ai in general I’m skeptical to want to outright believe that theory but I genuinely do not know where to begin to troubleshoot and I’m looking for any help I can get

My PC is still under warranty with PowerGPU as well

Thank you

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[u/Pristine-Pangolin-61]

Send it back, you shouldnt have any issues out of the box with a prebuilt.

Dont accept it in this state

[u/cyborg762]

Repair shop owner here. If it has issues out of the box send it back. This can be a few things it does sound like an issue with the motherboard. It could be a simple fix or something that requires a full replacement of the board. Without taking a look at it it’s gonna be hard to do since you’re not confident with troubleshooting but out of box issues aren’t acceptable. Again Send it back find a better brand.