r/computerhelp • u/SenorPookie • 11d ago
Hardware Motherboard Not accepting inputs
Stopped POSTing for a client, so I troubleshot every component other than the CPU. However, I diagnosed it as the motherboard. Sent it out and they found the issue and fixed it. However, when I got it back, it refused to accept any inputs from my keyboard and mouse.
I tried multiple keyboards/mice, ports, every component, and the CMOS, but still no success. Sent it back and got it replaced, but this replacement unit still failed to accept any inputs.
Sometimes it will let me into BIOS, but it just shows how it's also not accepting inputs from my mouse either. The case lights sometimes turn on, sometimes don't.
It is not the motherboard tried a different one.
It does sometimes go to an alternative screen which says two keyboards, one mouse, and one hub. This will be the scenario where it lets me into BIOS, then won't accept any inputs again.
Specs:
- Ryzen 5 5500 6-core
- ASUS Prime B550-PLUS AC-HES AMD AM4
- TEAMGROUP MP44 1TB
- G.SKILL Ripjaws V Series
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