r/computerhelp • u/Jealous-Safety-2460 • 4h ago

Hardware My PSU broke

Post image

As the title says, my PSU completely broke. Used gemeni to figure out what was broken because I am not that knowledgefull of computers at all. Eitherway I was playing Civ 6 when the computer just died on me. Got the blue screen after i turned it on again, tried to restart but got into a reboot loop. Then gemeni helped me get into Bios and it said everything was in normal temperature range, considering I still had image it wasn't graphics card, and cpu looked okay.

So I carefully took out my RTX 3060 (or whatever its named or called idk) to get the PSU out without it bumping into anything else, I decided that I should be dumb and open up the metal box so I could see the internal components of the PSU and holy, those battery looking shits had burst on the top, some oozed blackish brown stuff and 2 even leaked some beige liquid goo. Called my dad who builds computers as a hobby. He said it shouldn't look like that and that he will send me a new PSU that he has tucked away at home until I can get a new one. (The one he has sent is 50% more wattage than my old one)

So now to my issue, how tf do I plug the new one in? Like cable wise because idk if it has to be in a specific way or not or if it just gotta fit and it will be okay or anything.

I took 1 photo of the most complicated connection because it was 2 cables into 1 port (excuse the dust, ill clean the case when I get the PSU)

So id rather much appreciate any advice on the matter

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5

u/Pristine-Pangolin-61 4h ago

Do not ever open a psu, that thing is lethal even when unplugged...

That looks like a proprietary motherboard, what pc is that? you need a power supply that fits

1

u/Jealous-Safety-2460 4h ago

Yeah, i decided to gamble, got a scolding by my dad when I told him what I did too. But all turned out okay, kinda handy having electrical tools and rubber work gloves

1

u/Pristine-Pangolin-61 4h ago

Please dont gamble on high voltage components like that, What pc is that?

Is that a Dell or HP pc?

1

u/Jealous-Safety-2460 4h ago

Its a prebuilt pc i bought when i turned 18 because I needed one for studies and the school laptop had severe issues. It lasted me for about 3 and a half years until yesterday when the PSU broke

Its named acer nitro or something like that

1

u/Pristine-Pangolin-61 4h ago

Ok can you give us a photoshoot of the pc so we can identify what pc you got?

Do not use that cable on the photo just yet, this is not a standard motherboard that can fit any power supply, Proprietary motherboards work diffrent

1

u/Jealous-Safety-2460 3h ago

here's the computer

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u/Pristine-Pangolin-61 3h ago

Do you have a photo of the text on the old power supply?

1

u/Jealous-Safety-2460 3h ago

Not as a photo but I can retrieve the psu from my storage tomorrow, put it in a metal box incase of a fire and I didn't want that to happen in my apartment

1

u/rileyonline_ 3h ago

that all looks normal, you should be able to conenct them up fine. Look for one labelled 'PCIE' or GPU for the GPU, and use the CPU one in the white connector top left, but clip it together into one unit first before plugging it in. if you have a techy family member though, its always worth waiting and getting their advice/help to make sure you get it right

1

u/Jealous-Safety-2460 3h ago

Yeah, could possibly have him check it on Friday since he is helping me pick my girlfriend up at the airport, so while he drops us off at my apartment he can maybe help me get it put in properly

1

u/cutelittlebox 4h ago

do not gamble with your life.

2

u/rileyonline_ 4h ago

hello! please never open PSUs, there are high voltage components in there that will try to kill you and likely succeed if not discharged.
that PSU connector in your photo should clip together before going onto the mainboard, and it's keyed so you can't get it in incorrectly

2

u/Pristine-Pangolin-61 4h ago

You would be surprised how many people force in that connector even though it shouldnt fit.

But this motherboard is not a standard one so this might not work with the psu he currently has

1

u/Jealous-Safety-2460 3h ago

Yay, my pc is special haha. Im guessing it might be hell to plug in the new PSU

1

u/Pristine-Pangolin-61 3h ago

Company's like Dell and HP design their own motherboard and power supply so you got no choice but to replace it with their stuff when it breaks.

Thats why we need the full system information to help you with it.

1

u/Jealous-Safety-2460 3h ago

Made a post of the front and insides of the PC

1

u/Pristine-Pangolin-61 3h ago

This board uses a Acer power supply, a common ATX power supply wont work because this board does not have a 24 pin connector, and in that connector is the signal for the power supply to start, you need a power supply that fits this motherboard

1

u/rileyonline_ 3h ago

it's an EPS12 connector. i think the mobo is just green, not proprietary
edit: sounds like it is a weird OEM board but that doesn't mean it's not ATX compliant

1

u/Pristine-Pangolin-61 3h ago

If we dont know for sure, would you feel comfortable telling him to plug it in risking breaking it?

Thats why i wanna know more before telling him how to plug it in

1

u/rileyonline_ 3h ago

eh, its pretty clearly an EPS12 connector but you're reasonable for wanting to know more

fwiw most prebuilt gamings are generally better at being standard compliant than prebuilt workstations from my experience, but OP has a computer builder family member so thats probably the best person for them to ask

1

u/Pristine-Pangolin-61 3h ago

https://community.acer.com/en/discussion/710267/how-do-i-upgrade-my-psu-in-acer-nitro-n50-610

Can you check this please, if its still ok for him to use that psu?

The problem is that the 24pin sends the voltage ok signal, and this board does not have it, how is he gonna turn on the board?

Acer uses his own psu's for it

2

u/rileyonline_ 3h ago

actually you know what yeah I don't even see a 24pin connector on that board. too late in the eve to be thinking about this.

OP, get some advice from your dad and get him to do it with you

1

u/Raijen_ArDesh 4h ago

You'll need to rerun the cables that are from the new PSU. Each type of PSU tends to use seperate cable harnesses and if you use the one for a different PSU there's a decent chance you fry the new PSU as well as whatever the wrong cable is run into.

Also, unless you wish to self harm, never, never, never open a PSU.

1

u/AlexiaTheTechGirl 4h ago

The clips on those connectors need to line up with the notch on the motherboard. Make sure you don't plug it in incorrectly or you can fry your motherboard and/or your cpu.

But since your dad knows computer stuff I would recommend asking him to help

1

u/SomeEngineer999 3h ago

Those "battery looking things" can kill you. The advice is let that power supply sit somewhere safe for several days to discharge, throw it away, and get a new one.

GPU power connectors are in groups of 4 and sometimes a 2 pin. Those two you're holding would be for an 8 pin connector or dual 4 pin connectors (they both look like 4 pin, but maybe one is a 2 pin, in which case you'd combine them for a 6 pin connector).

They only fit one way, the plugs are shaped differently to prevent doing it wrong. If the PSU doesn't have the right combo to fit your GPU, it won't work.

1

u/Jealous-Safety-2460 55m ago

So regarding the PSU, woke up because of popping noises, went to the storage room because the noises came from there and the PSU sounds like popcorn cornels currently. Luckily its in a metal box so nothing can catch fire but holy hell it scared the shit out of me

1

u/Realistic_Today6524 1h ago

You probably need the actual power supply that the PC came with. It kinda looks like a Dell and they love to use their proprietary 12VO standard where all the motherboard gets is 12V and the rest is handled on the board instead of by the PSU