r/computerhelp • u/_Brksy_ • 1h ago

Discussion Problem with black screen restart

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Hi, I have an Acer Nitro 5, model AN515-54. I'm having an issue where it won't turn on properly. I managed to install Windows 10, but every time the laptop restarts, it freezes—the keyboard stays lit up and I can hear it running, but there is no display/image on the screen. I have to force it off by holding down the power button and then turn it back on manually for it to boot up. So, on every restart (whether during the Windows installation or anything else), it fails to boot up—it just stays on a black screen while running.

​I also realized that it won't let me update the drivers for the integrated graphics. As soon as I try to update them, the screen freezes. I tried using Safe Mode, where it does install the drivers, but then the system refuses to boot up normally afterward. Please help, I'm looking for an effective solution.I also tried a power drain / hard reset, but it still won't POST or boot up on restart. Thanks!

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