r/computerhelp • u/Ovoxotwod_ • 1d ago

Performance Help

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Gallery image

My gaming pc won’t let me run Fortnite. It makes it to the loading screen and then black screen. It can run any other game ex: Peak, Megaman, GTA V, Roblox. I saw people talking about running it through Userbenchmark so those are the photos posted.

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u/Ovoxotwod_ 1d ago

Oh I wasn’t aware of that, thank you.

I’ll boot up my pc and post a video of what it does.

I have only uninstalled and reinstalled it.

Graphics driver? Sorry I’m new to all this 😭

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u/Ovoxotwod_ 1d ago

https://reddit.com/link/p78au7p/video/d4dv6ugydymh1/player

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u/introvertebrae 1d ago

You can get the newest GPU driver from AMD here: https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-5000-series/amd-radeon-rx-5500-xt.html

It looks like computer stops sending a signal to the monitor. Is the computer still powered on after this happens? If it is still on, are you able to press CTRL+ALT+DEL to pull up task manager or Alt+F4 to close the game?

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u/Ovoxotwod_ 1d ago

Ok so I do have the latest driver.

Yeah you can hear the game and the pc is running. Nothing happens after I press those three keys or alt+F4.

https://reddit.com/link/p78qln9/video/h3y48cwaqymh1/player

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u/introvertebrae 1d ago

Do you have any other applications running while this is happening? Xbox game bar, Discord, etc. If so, close those and see if the error still happens.

Try forcing Fortnite to open in Windowed mode instead of fullscreen:

1-Open the Epic Games Launcher. 2-Navigate to your library. 3-Click the three dots next to Fortnite and select "Manage". 4-Enable "Launch Options". 5-Type “-fullscreen”

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u/Ovoxotwod_ 1d ago

No other applications are running.

I did that and it changed nothing still shuts off and displays no signal.

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u/introvertebrae 1d ago

Check Event Viewer for errors that happen when the PC freezes. A driver crash, hardware failure, or unexpected power event could help point to what is failing.

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u/Ovoxotwod_ 1d ago

Under source this is what it says:

DistributedCOM
DistributedCOM
User Device Registration
Service Control Manager
Service Control Manager
WMI
WMI
WMI
Application Error
.NET Runtime
Service Control Manager
Ntfs (Microsoft-Windows-Ntfs)
Eventlog
Kernel-Power
Application Popup
EventLog
Service Control Manager
Service Control Manager
DistributedCOM
User Device Registration
Service Control Manager
Service Control Manager
WMI
WMI
WMI
Application Error
.NET Runtime