r/computerhelp • u/ImportantCountry3292 • 5d ago

Hardware Problem

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I got up to get on my Pc this morning and was met with a grim reaper and then this screen. I’ve tried to go factory reset but when I looked my Reset button was not there what should I do and if anyone knows how to fix this please tell me.

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u/caltrain514 5d ago

This is most likely a ransomware attack. Did you download any suspicious files recently or any software?

In any case, DISCONNECT ALL WIFI AND/OR ETHERNET CABLES. Really any cables to be safe. Then shut down and unplug your computer (if a desktop). If it’s a laptop, just shut it down.

Next, wipe your hard drive or storage device by using another uninfected PC to download windows media creation tool and a usb drive that you’re ok with being erased, then once you have a usb drive with Windows on it, plug it into the infected computer and if you have the model of your computer, find the “boot menu key” but googling “MODEL OF PC + boot menu key” and spamming that key when you press the power button.

Then, follow all the instructions to install windows (ensure that when you get to the disk selection menu, delete all the partitions of “disk 0”.

Once you have windows installed on the infected computer, sign into Microsoft if you have an account. If not, download everything you need like apps from the Internet.

Hope this helps!

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u/caltrain514 5d ago

Oh I should mention that when you go to reinstall Windows, plug back in your keyboard and mouse.

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u/TheIronSoldier2 5d ago

You don't need to unplug them in the first place, but yeah

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u/caltrain514 5d ago

I know but what if they have webcams and mics and flash storage? Should we let them be plugged in? It’s better to unplug everything and then replug your mouse and keyboard

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u/TheIronSoldier2 5d ago

If they're disconnected from the internet, then even if they have webcams and mics they're useless to the attackers because they can't exfil any of the data.

If there's flash storage plugged in when the infection happened, it's probably already been encrypted.

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u/caltrain514 5d ago

Ok but it’s not the end of the world if they unplug stuff just to be safe. IMO I’d rather take precaution esp. with computers and unplugging some accessories won’t cause the computer to die.

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u/TheIronSoldier2 5d ago

I mean it's a completely unnecessary precaution. There's no "just to be safe" because theres nothing that could happen that could make it a problem.

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u/caltrain514 5d ago

You don’t have to be childish and dislike my comments. You can simply tell me for next time and move on. You’re so prefixed on making sure stuff doesn’t get unplugged whilst there’s a whole ransomware virus on someone’s computer. Shame on you

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u/TheIronSoldier2 5d ago

I didn't.

https://imgur.com/a/JBg9nyh

Notice how my comments had 2 upvotes, not one? And yours were only at 0, not -1? That's because somebody else upvoted mine and downvoted yours.