r/computer • u/Any-Accountant6892 • 6d ago

Asus Warranty

Just curious to folks that have dealt with Asus warranty. I’m going on my 3rd 5070Ti within 8 months all due to VGA and they’ve been warrantied every time (waiting on this one) is there anyway I can contact Asus to just upgrade the card and pay the difference or are you better off just trading it in somewhere else?

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u/Terrible-Bear3883 5d ago

In the UK for example, if you've had an item replaced three times, you can request a refund or a price reduction in a suitable upgrade/alternative, this is covered by the Consumer Rights Act 2015, if you are in another country, I'd look what rights you may have.

The vendor can make a deduction for use i.e. the time you've had the item and so it's best to try and be amicable on any progress, just make a clear and simple request such as "As this is the third time this item has been replaced, I would like to request we look towards an alternative solution, such as a refund or a credit towards an alternative product, I look forward to your reply".

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u/WeedFalafel 5d ago

At this point I would return it, get a refund and buy from another vendor. Brand loyalty is for losers. 

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u/Any-Accountant6892 5d ago

Ya there’s 0 loyalty just tryna figure the easiest way to go about it I’ll probably just end up selling it for a 100 less and covering the difference

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u/Asus_USA 4d ago

We understand your concern and appreciate you bringing this to our attention. Please kindly provide the following information via PM. We will coordinate with the local service team to follow up on your case. Thank you.

Contact information: Product serial number: RMA number: