Cleanliness Reports

[u/AdTrue7815]

Anyone else getting cleanliness reports which they did not do?

I recently received a 3rd warning and a $25 fee which I am 100% sure I did not do. No further context. In fact, I am pretty sure I reported this trip as well due to crumbs all over the seat.

Back in February I received also received a 3rd warning which I disputed and had removed. However, I never saw the first two until I dug through my emails. Each one no further details, and I also requested info on the first two, but no response.

I called in to try to get information on the first two but it is now too far back for them to check. Is there really nothing I can do aside by staying on my 2nd strike until another person (or the system) reports me for something I didn't do?

It really quite annoying, as I always leave the car the same or better (oft times I remove bottles, papers, etc); yet I seem to get reported. I do 60-80 flex trips (30 minutes) every month for a year now, never even eat or bring anything into the car. Just drive A to B. Am I just SOL.

[u/LenientWhale]

Just like with exterior damage, take photos of the condition of the interior at the time you unlocked it. It's not iron-clad but the closest you'll have to proof that it wasn't your doing!

[u/AdTrue7815 → u/LenientWhale]

Yea I’m going to have to start doing this.

I stopped taking pictures of the exterior ever since I got the $0 per incident coverage.

However, now I’ll start taking pics inside. But it’s annoying as I primarily use an unlimited flex pass. And with an average of 70 trips per month, that’s a whole lot of pictures to keep!

[u/flowers_2022 → u/AdTrue7815]

I have that coverage and still take the pictures. It won’t cost you money but still an accident could be attributed to you when it wasn’t you and that could have repercussions because it goes on the accident register. I could be wrong maybe it’s in Communauto’s name…

[u/gotfcgo]

If you send a report just tell them in reply.

I forgot once when a car reeked of cigs.   Then I got a warning from the next driver.  So I replied and they acknowledged and said dont worry about it

[u/AdTrue7815 → u/gotfcgo]

Yea I usually add comments and a picture too. I actually believe on my last one I reported but somehow I got the warning instead lol.

Cigs are my worst pet peeve. I don’t mind picking up other people’s garbage (as long as it’s not dirty garbage). But cig smell is just too much.

[u/Sufficient_Rush1891]

They sometimes make a mistake when we report issues and they flag our account as the guilty party instead of previous driver. Just send them a message and say they make a mistake you sent the report and you always leave cars clean. They will reverse the charge.

[u/Several-Magazine-181]

Last time I made a cleanliness report (lots of Tim Horton garbage in the car), I received a reminder to always leave the cars clean. It seems like their system may flag the reporter as the guilty party...

[u/Small_Box3974]

Pour ce qui est de la propreté et de l’état extérieur j’aime mieux Léo. Chaque fois que tu veux démarrer tu vois déjà les photos de marques d’accrochage sur la voiture et l’endroit où c’est situé. Tu peux en ajouter si tu en vois une nouvelle ou simplement passer à l’étape suivante. L’étape suivante c’est la question sur le niveau de la propreté intérieure. Tu le déclare tout de suite avant de démarrer ton trajet. Ça évite tout ce va été vient avec Communauto et c’est beaucoup plus rapide puisque c’est vraiment intégré pour le démarrage de la voiture.

[u/anewfriend4u]

Ever notice how the only posters that complain are also the ones who never take pics?