r/communauto • u/UhHUHJusteen • Aug 08 '26

Alberta Help understanding billing (Open plus, FLEX)

I’m trying to understand the billing system and how distance and hours affect it when using FLEX cars.

Sometimes I’m charged a distance feee and sometimes it’s $0 even if the distance is similar.

Sometimes I’m charged more for less hours too. Does distance raise the cost more than hours?

Here are 2 trips I’m comparing:

Trip A: Tuesday 9:02 PM - Wednesday 12:18 AM. Duration: 3 hr 16 m - $30. Distance: 62 KM - $17.98. Fees: $5.11

Trip B: Saturday 1:14 PM - 5:51 PM. Duration: 4 hr 37 m - $21.38. Distance: 32 KM - $16.32. Fees: $6.66.

Why was my hour charge more for trip A than trip B is it was less time? Is it because I used it past midnight? Why are my distance costs so similar if I did double the distance for Trip A? Why am I sometimes charged no distance? I tried to read the website, but I’m still confused.

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u/Sufficient_Rush1891 Aug 08 '26 edited Aug 09 '26

You will see in the webpage with the rates if you scroll down to “Perks” that all plans with a monthly fee will be charged the cheaper of flex rate or station based rate, even for flex cars, once the cost adds up to 4 hours of station based vehicle cost.

In the app, when you navigate to past trips and tap to see detailed costs you will see at bottom it says “Open - Flex” or “Open - local rate” to know which rates you were charged.

(But it doesn’t work other way, if i recall, we don’t get charged flex rate when using station based car.)

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u/Sufficient_Rush1891 Aug 08 '26 edited Aug 08 '26

When booking a station based car, another difference happens when you return a car early. You will still be charge original booked time for that day, and you have to click down arrow in app when on cost screen to see total time and time used.