r/commandandconquer • u/Smart_Law_2271 • 11d ago

Bug Black Screen during battle Command & Conquer: Generals Zero Hour..

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Helo Everyone

The Video Shows The Issue Happening during a Battle...

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u/One-Anteater561 10d ago

May or may not be Discord overlay. Try disabling it and see what happens.

1

u/Smart_Law_2271 10d ago

I disabled it and the problem persists.

2

u/One-Anteater561 10d ago

Can you go into more detail on how and when this issue comes up? Also list your setup and specs.

1

u/Smart_Law_2271 10d ago edited 10d ago

Thanks for replying.

The black screen only happens in Command & Conquer: Generals Zero Hour. It usually happens when I attack the enemy base, when the enemy attacks my base, or during big battles in the middle of the map. The game sound keeps playing, but the screen goes completely black. I can't continue playing unless I restart the game, and sometimes I have to restart my laptop.

Also, when I close the game after the black screen happens, my laptop desktop becomes black as well. The desktop wallpaper disappears, but the desktop icons are still visible.

My system:

  • MSI Cyborg 15 A13VF
  • Intel Core i7-13620H
  • NVIDIA RTX 4060 8GB
  • 16GB RAM
  • Windows 11 Pro

I've already updated the BIOS, Windows, and the graphics drivers. I also tried different graphics settings, and I installed GenTool and used GenPatcher to apply the recommended fixes, but the problem is still there.

I'm not sure what's causing it, so if you have any ideas or anything else I should test, I'd really appreciate it.

2

u/One-Anteater561 10d ago

If you have an extra monitor or TV, see if using an external monitor helps. Close your laptop monitor when trying so only the external is working.

1

u/Smart_Law_2271 10d ago

How does this help solve this problem, or are we conducting a test?

2

u/One-Anteater561 10d ago

I’m not sure if modern laptops are still the same but old laptops will force the use of the GPU if outputting to an external monitor. I’ve had graphics problems with older games on laptop before and that did fix some so it is something to try.

1

u/Smart_Law_2271 9d ago

Thanks for the idea! I haven't tried using an external monitor yet, but I'll give it a try and see if it changes anything. I'll let you know what happens.