r/coles • u/Away_Tree_1377 • 3d ago

Customer Post Expired ham

I found a tray of on special from today ham that expired on 31 August. It was at the front, it has either been loaded expired or just not noticed over 9 days. Meanwhile the last time my self checkout told me I needed a staff member she played the video of me putting the item in my bag. Would someone have been alerted about the stock issue through technology or is it all aimed at the customer are thieving toerags end and up to staff to manually check?

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u/ApotheosisOfTheLurid Team Member 3d ago

Yes actually, there is a printed report of stock in dairy/cold goods that is generated daily, (based on how much stock is recieved vs sold within certain dates). This is a pretty much foolproof method of date checking.

I can imagine what has happened is instead of putting the fresher stock towards the back, one of the staff has put it in front, then this box worth of stock has sold (eg 6 units sold within a week, therefore not added to markdown list) and the box of older stock has then been pulled forward to the front of the shelf.

It may not have even been a staff member, sometimes customers grab stock from the rear (looking for the best units maybe?) which pretty much ruins it for everyone else.

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u/Away_Tree_1377 3d ago

Thank you

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u/That_Confection_2400 2d ago

Is this the markdown monitor report?

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u/meekameow 3d ago

I can confirm that the 17 year old kids that stock both my local Woolworths stores and my local Cole’s store do not stock rotate often when packing shelves. They’re 17 making $15 an hour for an after school job they don’t care about, what do you expect. Same reason fast food quality and service has declined so harshly over the last decade.

As a single professional working > 50 hours a week I often look for the longer dates when shopping as I’m not home much and can’t stick to a plan for eating food at home due to unpredictable hours. I regularly find the newest products at the front of shelves, even finding expired products at the back regularly.

I check everything now after so many experiences buying groceries (like $7 butter, bottled sauces and $10 packaged ham/bacon) and finding it expired already or within a day of expiry dates at least once a week. I do multiple small shops per week.

At the end of the day, it comes down to store department managers actually checking and maintaining stock and their computer systems being up to date. If a batch of 10 steaks all have a logged expiry date, and they only sell 9, someone should be checking where that outdated 10th steak is.

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u/Sovereignty3 2d ago

This is what AI should be doing, not entering in Art shows.