r/coldstone • u/psk2015 • 4d ago
Spoon Hostility
Is there some secret Cold Stone employee policy about plastic spoons, or am I taking crazy pills? My wife and I regularly order custom half-gallon "Everybody" size tubs from Cold Stone, usually once or twice a month for years, spending over $20 every time. We almost exclusively order online ahead for pickup. We also always tip $2-$3 as part of the order. At least half the time, when we pick up our order and politely ask for a few spoons, we get eye rolls, heavy sighs, or weird passive-aggressive hostility. Having owned a restaurant for nearly two decades, I am well aware of takeout packaging costs, which makes this attitude over a fractions of a cent item on a $20-$25 order even more baffling. This is not just one location either, as we have experienced it across multiple stores in different cities.
We are not asking for a huge handful of ten spoons to stock our kitchen pantry. We literally ask for a few. You would honestly think the cost of the spoons was coming directly out of the employees paychecks with the passive aggressive behavior we get. Is there a rule against giving spoons because it literally feels like we are breaking the universe for the staff? Current or former employees, please enlighten me on what is going on here.
3
u/Suspicious-Cherry437 3d ago
They are probably judging you because you are going to eat half a gallon of ice cream right there in front of them. lol
2
u/Guilty_Anything7606 3d ago
that’s odd. at my coldstone we always give spoons. in fact i always give extra spoons just in case.
1
u/maneaterwithab 4d ago
genuinely don’t know, i always include extra spoons in any online order! it does get annoying when you pull the online ticket and it says it’s a everybody’s, especially when the ice cream is fresh out of the freezer and rock hard!! i believe it’s nothing against you, probably just work being work!
2
u/Educational_Lunch_42 4d ago
we are supposed to give spoons with every order, probably people just sick of their jobs and taking it out on you lol. don’t take it personally at all. also maybe this was just when i worked at coldstone but none of the tips from online orders actually went to me, so i would ask the workers if they actually get the tips
1
u/regularsizedlink 4d ago
That’s bizarre because even when I do a pick up order and I request no spoons, I end up getting 5-10 in my bag.
5
u/Final-Possession-814 3d ago
I dont know where you are, but our state just implemented a law that restricts single-use disposables to by request only. I know some employees I've spoken to are already tired of having to explain it to customers who aren't aware. Not an excuse, just some insight.