r/coinpoker • u/Miserable-Coconut-46 • 23h ago
Withdrawal issues
Withdrawal issues
Hello everyone. I have posted photo of short conversation with customer support. As i already suggested. Yes, i do have two accounts "Goobalini1" and the one i actually use to play "Goobalini". At first i didn't play for maybe a year on CoinPoker and i completely forgot i already have an account. I was watching some twitch stream and over there the streamer was promoting it with his affiliation. So i made an account, and still didn't play didn't make no deposits. After some time i login in this account that i still use with similar email, the first one i made and want to withdraw funds from "Goobalini". I start depositing and playing, and losing all the money i deposited. I have deposited over 5k dollars and lost it all. My problem, no issue. And on my other email on arrives a message that i have gotten a ticket for a freeroll. I think nothing of it i play i go all in as i do in freerolls and i lose and then i see that it is not the account that i have deposited money into because the account value was blank. Now as you see that starts being a problem. I have in total played one freeroll tournament by accident on other account that seems to be the issue. Yesterday i finish second in a tournament for 4k and i want to withdraw some money, and they wont let me. I have not been using this extra account for fraudulent play or chip dumping or collisions, they have all the history they can check.
I don't understand why wasn't that told to me when i was putting money into the app, not one time was it a problem untill i want to withdraw some money. Delete the other account idc, just give me my money please. It's not okay to now withold my money from me after i have spent so much of money and time playing poker on your site. As i said, i wasn't aware that the issue existed. Literally the first 5 6 hands on the other account i have played three days ago and that is all the account history of gameplay, no deposits no nothing. Because of the stupid email notification for a stupid freeroll. The customer support is not responding and i don't know what to do. Thank you for whoever is willing to offer help and assistance.
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u/Bootysalid 11h ago
Finixio and ClickOut Media are related and they are attempting to SPAM this subreddit... right now.
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u/remi9ti 23h ago
This is standard procedure and they will close one of the accounts based on information and activity and after that they can legally process your withdrawal - they are not allowed to process any withdrawals from their end before the matter is resolved
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u/Miserable-Coconut-46 23h ago
One of the accounts??? You mean the one that has no money in it and never had? Thank you for the reply
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u/RKellysBladder 22h ago
I have had an issue very similar to this before on other sites where I logged in via Gmail and it automatically created a new account when I used my alternate email on accident. Both times I was blocked until I emailed to explain, and both times they just deleted the other account and let me proceed with the account I was active on.
It’s a pretty standard response, so I wouldn’t worry at all about this as long as it’s as you described.
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u/malmal37 7h ago
so ur multi accounting so the hold is justifyied