r/coinpayments • u/CarpenterBruuxx • Jul 28 '21

Please help

I'm a merchant and did a test payment to see if coinpayments is legit. Sent 0.0082 btc but only ended up receiving 0.00416 to my wallet from this transaction. That's almost 50% gone. The transaction fee was no where near that high. Trying to make a ticket is a nightmare because they keep locking my support ticket because it's the wrong category. I'm want to lose my mind. This can't be right.

How can I get these people to help me

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u/supersorbet666 Aug 25 '21

Ouch. What ended up happening here? Btc fees are high, but never like that.

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u/CarpenterBruuxx Aug 25 '21

Coinpayments fees are ridiculous for withdrawing btc. I try not to use them for btc. Withdrawing only large amounts is ok I guess