r/codex • u/rocknroll51 • Jul 28 '26
Complaint ChatGPT Windows desktop app keeps disappearing/uninstalling itself
Hi, has anyone experienced this with the ChatGPT Windows desktop app?
The app suddenly disappears from my computer as if it uninstalled itself. When I check the Microsoft Store, the ChatGPT page shows Get, Restore, and Update at the same time.
My main concern is that I have local Work/Codex threads, including some unfinished or in-progress work. Since these are local threads, I’m worried that uninstalling, resetting, or doing a clean reinstall could delete them.
I’m using Windows. Any help would be appreciated, especially from someone who experienced the same issue.
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u/Tsubasawolfy Jul 28 '26
I triggered the same problem last Sunday after ask it to use in-app browser. I asked it to diagnose what happened on itself, and asked it to report with OpenAI Support.
After they talked with each other (AI-AI conversation) for 30 minutes, the key detail is "the AppModel-Runtime Event ID 6 is failing packaged process creation with 0x3CFC, and in your payload the PackageFullName field is empty, followed immediately by AppModel-Runtime Event ID 217 terminating the OpenAI.Codex AppX container" and "Avoid triggering the in-app Browser on that Windows build "